Shipping policy

Shipping Policy

At Petvora, we believe that the excitement of getting a new toy for your pet shouldn't be overshadowed by the wait. We work closely with our partners to ensure your orders are processed and shipped as efficiently as possible.

Processing Time

We process all orders within 1-3 business days. Please note that our team does not process or ship orders on weekends or public holidays.

Estimated Shipping Times

Because we work with a variety of global partners to bring you the best interactive toys and cozy pet beds, shipping times can vary. Typically, you can expect your order to arrive within: 

6-10 business days

Note: These are estimates. Due to high demand or seasonal logistics, your package might occasionally take a little longer to reach your doorstep. We appreciate your patience!

Tracking Your Order

Once your order has been dispatched, we will send you a shipping confirmation email with a tracking number. You can use this number to follow your package's journey from our warehouse to your home.

Shipping Costs

You will see the final shipping cost calculated at checkout before you finalize your purchase. The price may vary sometimes due to promotions and offers. 

Customs, Duties, and Taxes

Please note that Petvora is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Stolen Packages

We know how disappointing it is to wait for a package that doesn't arrive. If your tracking information shows that your package was delivered, but you haven't received it, please check your surroundings or with neighbors. If you still cannot locate it, please contact us at [thepetvora@gmail.com] so we can help you resolve the issue.

Need Help?

We’re here for you! If you have any questions regarding your shipment, please reach out to us at [thepetvora@gmail.com]. We aim to respond to all inquiries within 24 hours.